Apr 17 2009
BAD CUSTOMER SERVICE… I DESERVE BETTER!!!
BAD CUSTOMER SERVICE… I DESERVE BETTER!!! Customer Service is defined as a department in a business that handles complaints or disputes of customers or that handle day to day inquiries. It can also be defined as service to customers before the customer makes a purchase, service to the customer during a purchase and service to the customer even after the customer makes a purchase.So, why is it that when we enter so many businesses or call a businesses’ customer service phone line nowadays, we are met with defensive attitudes.I have asked a stocker in a grocery store where I can find an item and the worker looked at me with a face that was saying, “I know you not asking me nothing, I don’t even want to be here anyway, better yet why are you even here!” I always speak to the person checking me out at the cash register and some will just look and won’t say anything back. They don’t even thank you for shopping there. Have you ever called a business for information on a product you purchased? I have and the bad attitude is noticeable from the start of the conversation. I ask “how are you doing?” Most of them just pause. Then they answer in a undertone.Don’t these employees know that they are Customer Service representatives. They have taken a job to service the customer or the consumer. Do they not know that if all the customers they mistreat, stop shopping or supporting that particular store or business that they could be in jeopardy of not having a job! They ought to be informed too, that just because they may work for a chain of stores, that each store has to stand on its own. If it can’t carry its own weight, the owners will possibly close that store or the business will fall off tremendously.So customers are a very important part of any business. A business should always want its customers to return. The service they give will go a long way with a customer. Customers talk and a business should want the customers to have something good to say about them and about their service because this could be the rise or the fall of a business.Now, what if you were badly treated by an employee and want to make a complaint? Most in managerial positions have the same type of nasty attitude as the regular employee.
Who is to blame for such bad customer service? Is it me, the customer?… Is it the employees?… Maybe management is to blame or how about senior management?… I got it- blame it on the economic situation!… It used to be common sense. I was taught by my parents to be mannerly. But now everywhere you look people are on the defense.
I guess businesses should train its employees and even there managment team, that every business will have good mannered customers(me) and bad mannered customers but both are customers and their employees should be trained that both types of customers should be treated with dignity and respect, whether it is in person or over the phone, because the majority will be return customers, which is the key for keeping a job! I think business ought to give some type of small accommodations for an employees’ good Customer Service manners, especially when the employee can keep his/her respectful attitude when they encounter the worst of customers.
Whatever the case, when I walk into a business or use the drive thru window I have the right as a customer to be there or when I call for information about a product or service I have the right to call. (By the way, my husband and I always try to give tips or encouraging words to those who we encounter that have pleasant attitudes when they serve us).
I am fed-up with BAD customer service, what about you?
