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	<title>Customer/Consumer Service</title>
	<link>http://hawkeye.today.com</link>
	<description>This blog is about customer service representatives and information consumer can use.</description>
	<pubDate>Fri, 08 May 2009 20:35:20 +0000</pubDate>
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	<language>en</language>
			<item>
		<title>Caller ID Spoofing: Consumers Beware of Scams!!!</title>
		<link>http://hawkeye.today.com/2009/05/08/caller-id-spoofing-consumers-beware-of-scams/</link>
		<comments>http://hawkeye.today.com/2009/05/08/caller-id-spoofing-consumers-beware-of-scams/#comments</comments>
		<pubDate>Fri, 08 May 2009 20:35:20 +0000</pubDate>
		<dc:creator>morora</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<category><![CDATA[]]></category>

		<category><![CDATA[consumers]]></category>

		<category><![CDATA[id]]></category>

		<category><![CDATA[scam]]></category>

		<category><![CDATA[spoofing]]></category>

		<category><![CDATA[voice]]></category>

		<guid isPermaLink="false">http://hawkeye.today.com/2009/05/08/caller-id-spoofing-consumers-beware-of-scams/</guid>
		<description><![CDATA[I had not heard of caller ID Spoofing before. According to a BBB report it is a relatively new scam.
So exactly what is it? Well, first of all, it is an Internet Service that people can purchase to change their caller ID information. It was created for fun or for practical jokes. Unfortunately, scam artist [...]]]></description>
			<content:encoded><![CDATA[<p>I had not heard of caller ID Spoofing before. According to a BBB report it is a relatively new scam.</p>
<p>So exactly what is it? Well, first of all, it is an Internet Service that people can purchase to change their caller ID information. It was created for fun or for practical jokes. Unfortunately, scam artist and identity thieves take the fun and innocence out of just about everything. So they have used this service to steal people&#8217;s identity.</p>
<p>They call them on the phone and the caller ID shows their bank or financial institution&#8217;s name and a phone number that you can best believe will be fake and untraceable. They ask questions that are wisely designed to get the information they need.</p>
<p>A lot of times scam artist target the elderly, but in this case anyone could be fooled. People have given these scam artists their account numbers, their social security numbers, their credit card numbers including the three digit code as well as other personal information needed to steal their identity and/or charge items to their credit card or bank cards.</p>
<p>Another part of this scam involves the scam artists using e-mails pretending to be your bank or credit union, Pay Pal, or Ebay. These emails looks like an official email from the institution. It is just best not to click on these unsolicited emails.</p>
<p>Now there is even a new technique in which the scam artists calls and have the customer to call them back immediately about their account because of possible fraud or to just update their account or to view their account status. Of course the phone number will be untraceable and they too will ask questions that are designed to steal account information, social security numbers or credit card and banking information. These scams are made available through a phone technology that is also Internet based and it is called <strong><em><u>voice over IP or VoIP.</u></em></strong> With this service the subscriber can choose phone numbers from any city and setup the caller ID as they prefer.</p>
<p>These services are not to blame for the Scams, it is the bad folks out to <em>STEAL</em> from someone!</p>
<p>The Better Business Bureau encourages us to ask question. They also encourage us to tell the person calling that you will call the institution back on the number that appears on the caller ID.</p>
<p>The BBB says that a real representative from an institution will not mind your precautions.</p>
<p>If you are taking care of elderly parents or other elderly family members, check their consumer account information (the 3 credit bureaus) to find out if anyone has acquired any new accounts. The BBB also encourages us all, to protect ourselves, to contact the bureaus about having it set up that each time you apply for credit you would have to have a written authorization for any new accounts. This would put a stop to these instant credit scams using unauthorized credit information from people unaware that someone has stolen their identity.</p>
<p><strong><em>Consumers be aware!!! Use every precaution you can to protect your Identity and that of your family!</em></strong></p>
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		<title>A Pizza Customers Nightmare!!!</title>
		<link>http://hawkeye.today.com/2009/05/04/a-pizza-customers-nightmare/</link>
		<comments>http://hawkeye.today.com/2009/05/04/a-pizza-customers-nightmare/#comments</comments>
		<pubDate>Tue, 05 May 2009 02:16:44 +0000</pubDate>
		<dc:creator>morora</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<category><![CDATA[]]></category>

		<category><![CDATA[customer]]></category>

		<category><![CDATA[restaurant]]></category>

		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://hawkeye.today.com/2009/05/04/a-pizza-customers-nightmare/</guid>
		<description><![CDATA[Did you see the ABC news coverage of the two employees of Dominos Pizza who filmed themselves doing disgusting things with the food?   It is pitiful.  How would they like if someone had done that to the food they eat?  When we eat out, we all hope that the restuarants&#8217; kitchen is clean and by all means that [...]]]></description>
			<content:encoded><![CDATA[<p>Did you see the ABC news coverage of the two employees of Dominos Pizza who filmed themselves doing disgusting things with the food?   It is pitiful.  How would they like if someone had done that to the food they eat?  When we eat out, we all hope that the restuarants&#8217; kitchen is clean and by all means that their employees who handle our food are clean and have washed their hands after using the rest room. </p>
<p>We don&#8217;t want people playing around with our food before it is cooked, while it is cooking nor when it is being served, seen or unseen!</p>
<p>That video showing those two employees for a Dominos Pizza who played around with food they were preparing for customers was pathetic!  That was caught on film. </p>
<p>Some years ago, there was a show that caught employees of some restaurants doing a lot of disgusting things, things you just would not believe.</p>
<p>Restaurant employees who do things like that really <strong><em><u>don&#8217;t</u></em></strong> appreciate their jobs.  We are living at a time now where the economy is really struggling and people are losing their jobs that they have been on for many years, so these restaurant employees sure ought to be grateful.  They ought to deem it a privilege be a customer service representative and serve the customers with dignity.</p>
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		<item>
		<title>BAD CUSTOMER SERVICE&#8230; I DESERVE BETTER!!!</title>
		<link>http://hawkeye.today.com/2009/04/17/customer-service-dont-i-deserve-it/</link>
		<comments>http://hawkeye.today.com/2009/04/17/customer-service-dont-i-deserve-it/#comments</comments>
		<pubDate>Sat, 18 Apr 2009 01:42:01 +0000</pubDate>
		<dc:creator>morora</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://hawkeye.today.com/2009/04/17/customer-service-dont-i-deserve-it/</guid>
		<description><![CDATA[BAD CUSTOMER SERVICE&#8230; I DESERVE BETTER!!!  Customer Service is defined as a department in a business that handles complaints or disputes of customers or that handle day to day inquiries. It can also be defined as service to customers before the customer makes a purchase, service to the customer during a purchase and service to [...]]]></description>
			<content:encoded><![CDATA[<p><span><font size="2"><font size="3">BAD CUSTOMER SERVICE&#8230; I DESERVE BETTER!!!  </font>Customer Service is defined as a department in a business that handles complaints or disputes of customers or that handle day to day inquiries. It can also be defined as service to customers before the customer makes a purchase, service to the customer during a purchase and service to the customer even after the customer makes a purchase.</font><font size="2">So, why is it that when we enter so many businesses or call a businesses’ customer service phone line nowadays, we are met with defensive attitudes.</font></span><span><font size="2">I have asked a stocker in a grocery store where I can find an item and the worker looked at me with a face that was saying, “I know you not asking me nothing, I don’t even want to be here anyway, better yet why are you even here!” I always speak to the person checking me out at the cash register and some will just look and won’t say anything back. They don’t even thank you for shopping there. Have you ever called a business for information on a product you purchased? I have and the bad attitude is noticeable from the start of the conversation. I ask “how are you doing?” Most of them just pause. Then they answer in a undertone.</font></span><span><font size="2">Don’t these employees know that they are Customer Service representatives. They have taken a job to service the customer or the consumer. Do they not know that if all the customers they mistreat, stop shopping or supporting that particular store or business that they could be in jeopardy of not having a job! They ought to be informed too, that just because they may work for a chain of stores, that each store has to stand on its own. If it can’t carry its own weight, the owners will possibly close that store or the business will fall off tremendously.</font></span><span><font size="2">So customers are a very important part of <u>any</u> business. A business should always want its customers to return. The service they give will go a long way with a customer. Customers talk and a business should want the customers to have something good to say about them and about their service because this could be the rise or the fall of a business.</font></span><span><font size="2">Now, what if you were badly treated by an employee and want to make a complaint? Most in managerial positions have the same type of nasty attitude as the regular employee.</p>
<p>Who is to blame for such bad customer service? Is it me, the customer?… Is it the employees?… Maybe management is to blame or how about senior management?… I got it- blame it on the economic situation!… It used to be common sense. I was taught by my parents to be mannerly. But now everywhere you look people are on the defense.</p>
<p>I guess businesses should train its employees and even there managment team, that every business will have good mannered customers(me) and bad mannered customers but both are customers and their employees should be trained that both types of customers should be treated with dignity and respect, whether it is in person or over the phone, because the majority will be return customers, which is the key for keeping a job! I think business ought to give some type of small accommodations for an employees’ good Customer Service manners, especially when the employee can keep his/her respectful attitude when they encounter the worst of customers.   </p>
<p>Whatever the case, when I walk into a business or use the drive thru window I have the right as a customer to be there or when I call for information about a product or service I have the right to call. (By the way, my husband and I always try to give <u><em>tips</em></u> or <u><em>encouraging words</em></u> to those who we encounter that have pleasant attitudes when they serve us).</p>
<p>I am fed-up with BAD customer service, what about you?</p>
<p></font></span></p>
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		<item>
		<title>Hello world!</title>
		<link>http://hawkeye.today.com/2009/04/13/hello-world/</link>
		<comments>http://hawkeye.today.com/2009/04/13/hello-world/#comments</comments>
		<pubDate>Tue, 14 Apr 2009 00:24:09 +0000</pubDate>
		<dc:creator>morora</dc:creator>
		
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		<description><![CDATA[Welcome to Today.com. This is your first post. Edit or delete it, then start blogging!
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